08:55 - 09:00
09:00 - 09:20
Economic Outlook for Hungary from an Analyst’s Perspective
Speaker: István Madár, Senior Analyst, Portfolio
09:20 - 09:40
09:40 - 10:00
EOS Debtor Customer Survey 2024
Speaker: Patrik Karkecz, Business Support Senior Team Leader, EOS Faktor
10:00 - 10:20
The AFR2 Framework and Its Applicability in Debt Collection
Speaker: Miklós Luspay, Director, Magyar Nemzeti Bank
10:20 - 10:40
11:10 - 12:00
Application of AI and Digitalisation Solutions in Debt Collection – International Case Studies
Customer Experience in Debt Collection
Using Internal and External Data to Enhance Debt Collection Efficiency
The Role of Generative AI in Debt Collection – Is It Relevant Now?
Speakers:
12:00 - 12:20
Case Study: Experiences with Implementing EOS ogGPT and the ELO Document Management System (Automation and Automated Processing)
Speaker: Péter Kelemen, IT and Innovation Director, EOS Hungary
12:20 - 13:00
Corporate Panel Discussion: Challenges and Updates of Claims Management in 2024
Moderator: dr. Dávid Varga, Director, Unsecured collection directorate, EOS
Conversation participants:
Partner
Carbon Offsetting Partner
Organisation, general questions
Sponsorship
Program
